Export | Pachim Vihar | Full-time
Open• Export Sales Support • Assist in handling inquiries from overseas clients and prepare quotations. • Coordinate with customers for order confirmations and export documentation. • Support export manager in achieving monthly and annual export targets. • Documentation & Compliance • Prepare and manage export documentation including invoices, packing lists, shipping bills, BL/AWB, etc. • Ensure compliance with DGFT, Customs, and other export-related regulations. • Coordinate with CHA (Customs House Agent) and freight forwarders for documentation and clearance. • Order Coordination • Coordinate with PPC, Production, and Dispatch teams for export order readiness. • Plan and track shipments to ensure on-time delivery to overseas customers. • Maintain accurate records of export shipments and documents. • Customer Communication • Communicate with overseas customers regarding order status, dispatch schedules, and documentation. • Handle routine queries and ensure timely responses to customers. • Assist in addressing customer complaints and resolving issues related to export shipments. • Logistics & Coordination • Liaise with shipping lines, transporters, and freight forwarders for best rates and services. • Ensure proper packaging and labeling of export consignments. • Track and update management on shipment movements and status. • Reporting & MIS • Prepare weekly/monthly reports on export orders, shipments, and pending orders. • Maintain database of overseas customers and update sales records. • Support ISO documentation and audits related to exports. Qualifications & Experience: • Graduate / MBA in International Business, Sales & Marketing, or related field. • 3–5 years of experience in export operations in manufacturing/engineering industry. • Knowledge of export documentation, LC, INCOTERMS, and customs regulations. • Experience in dealing with CHA, freight forwarders, and overseas customers.
